A satisfied customer may be willing to leave a review, but they are unlikely to do it if the request is awkward or hard to find. Make the request simple, optional and part of your normal job close-out.
Ask once, without steering the rating
After you have finished the work and checked the customer is happy with the handover, ask whether they would be willing to leave an honest review. Do not ask only customers you expect to give five stars, write the review for them, or suggest which rating to choose. The feedback should be the customer's own.
Give a direct route
Use the review link available from your Google Business Profile. Send one short message with the link and a plain explanation. For example: “Thanks for choosing us for the repair. If you have a moment, an honest Google review would help other local customers understand what it was like to work with us. No pressure either way.”
Check that the link opens the correct business profile before sending it. A broken or confusing link adds friction and may send the customer to the wrong place.
Respect the answer
If the customer declines or does not reply, do not chase repeatedly. Do not offer money, a gift, a discount or entry into a prize draw in exchange for a review. Avoid putting pressure on customers while they are settling an invoice or dealing with a snag.
Reviews work best alongside real examples of your work, clear service information and courteous replies. Our guides cover responding to negative reviews and using customer reviews well.
Google explains how to share a review link and its policy on fake engagement and incentives. Check current rules before running any review campaign.